Below are the reopening COVID guidelines for personal services. Please read each line carefully as we have strict guidelines in order for you to be seen for services. Shador has always made infection control a top priority for our clients. We always disinfect all implements, stations, chairs, lights, linens, equipment, work areas. We also wear masks and gloves for all services. We use hospital grade disinfectant such as Cavicide and Barbicide which has been tested and proven to kill COVID 19. We want to make sure everyone stays safe and in order to do so we must make sure that all clients follow the rules below so we can stay open.
All appointments must be booked by the client receiving the service. Unfortunately you were not allowed to book services for other people. If appointments are booked on non working days then there will be £100 service fee including the cost of service. Service fee must be paid 48 hours prior to appointment to avoid cancellation.
We have a 15 minute grace period for all appointments. If you are going to be more than 15 minutes late your appointment will be rescheduled. We recommend arriving 15 minutes early to your appointment. Please note that your appointment will be cancelled if arriving after this grace period and will be considered a late show (£40 late show fee will be applied to your account). All the Deposits are nonrefundable.
We have a no child and extra guest policy. Due to new COVID rules and insurance laws if children are brought to an appointment your appointment will be rescheduled. Our studio cannot accommodate extra guests.
We require a 50% (of the cost of service) non refundable deposit for all new clients. Services $50 or less require a 100% (the cost of service) deposit. We require a Non-refundable deposit for Permanent cosmetic procedures. Once deposit is paid it is non refundable.
All deposit requests will be sent via PayPal. All deposits must be received within 48 hours of appointment request to avoid cancellation.
We require 24 hour notice for all cancellations, and a 48 hour notice for permanent cosmetic procedures. If your appointment is not cancelled within this timeframe a £40 late fee will be charged to your account.
No-show appointments will require a 100% (the cost of service) deposit for any future appointments. A no show fee of £65 will also be applied to the account. If a deposit was paid prior to a no-show appointment it is nonrefundable. If there are more than two no-shows on a client account in a calendar year, Shador has the right to refuse any future service.
If you are late to your appointment and have reschedule, you will be charged a £40 late fee.
Most procedures are a two part service. You are allowed one reschedule for all touch up appointments. If you reschedule more than once you will be required to pay for the touch up and a deposit will be required in order to book.
Payments for next day appointments must be by the close of the business day or appointment will be cancelled.